Klaviyo experienced a 2.6-hour incident on September 17, 2026, during which delays affected flow triggering and email sending, causing messages to send later than expected. The root cause was identified and addressed, with sending speeds gradually recovering before full resolution. All delayed messages were retained and successfully delivered once the incident was resolved.
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Flow message sending has fully recovered and is processing at normal speeds. Delayed messages were not lost and have since been delivered. This incident has been resolved.
Flow message sending is recovering, and delays are continuing to clear. Some customers may still see flow messages send later than expected as remaining processing catches up. We continue to monitor closely and appreciate your patience throughout this incident.
We are seeing early signs of improvement and continue to work towards full recovery. Customers may still see flow messages send later than expected. We will share another update shortly.
We have identified the cause of the delays affecting flow message sending and are working on a fix. Some customers may continue to see flow messages send later than expected while we resolve this. We will share another update shortly.
We are investigating reports of delays affecting flow message sending. Some customers may see flow messages send later than expected. We will share another update as soon as we have more information.
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