Outage in Klaviyo
Elevated flow recipient skips
Resolved MinorIncident Report
Summary AI Generated
Between 11:00 AM and 5:00 PM ET on October 28, 2026, a Klaviyo issue caused flows to incorrectly skip profiles with the reason "Incorrectly Triggered," affecting Flow Triggering and Flow Email Sending. The incident lasted approximately 23.8 hours, with flows returning to normal behavior by October 28 and full reprocessing of impacted profiles completed by 1:22 PM ET on October 29, 2026. No customer action was required, as Klaviyo ensured eligible messages were sent to affected profiles upon resolution.
Between 11:00 AM US/Eastern and 5:00 PM US/Eastern on October 28, 2026, some customers may have seen flows skip profiles with the skip reason "Incorrectly Triggered," shown in flow and profile activity. Flows are no longer skipping profiles for this reason, and we are reprocessing impacted profiles. No action is needed from customers, and we will confirm once reprocessing is complete. We continue to monitor closely.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/29/2026 09:32PM
Flows are no longer skipping profiles with the skip reason "Incorrectly Triggered." As of 1:22 PM US/Eastern on October 29, 2026, we have finished reprocessing the impacted profiles so that eligible messages were sent. We apologize for any disruption this may have caused. This incident has been resolved.
MONITORING
15 days ago - at 10/28/2026 09:49PM
Between 11:00 AM US/Eastern and 5:00 PM US/Eastern on October 28, 2026, some customers may have seen flows skip profiles with the skip reason "Incorrectly Triggered," shown in flow and profile activity. Flows are no longer skipping profiles for this reason, and we are reprocessing impacted profiles. No action is needed from customers, and we will confirm once reprocessing is complete. We continue to monitor closely.
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