Klaviyo experienced a major incident lasting approximately 25 hours in which customers faced slow load times across the app and degraded reporting and metrics, including stale data and API errors. To aid recovery, background processing for reporting was temporarily paused, though campaign and flow sending remained unaffected throughout. The incident was resolved after page load times stabilized, metrics caught up, and attribution settings changes returned to processing normally.
Trusted by 1,000+ teams
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Reporting, metrics, and page load times remain stable, and attribution settings changes are processing normally again. We apologize for the disruption this caused. This incident has been resolved.
Reporting and metrics have caught up and are now up to date, and requests to our metrics and reporting APIs are returning normally. If you recently changed your attribution settings, updated revenue attribution for past messages may take longer than usual to appear. We continue to monitor closely and appreciate your patience throughout this incident.
Reporting and metrics continue to catch up, so some data may still appear out of date. Page load times remain normal. Some requests to our metrics and reporting APIs may also continue to return errors. We will share another update as soon as we have more information.
Page load times across the Klaviyo app have returned to normal, and we have restarted the background processing behind reporting and metrics. Some of this data may continue to appear out of date while it catches up. Campaign and flow sending are not affected. We will share another update as soon as we have more information.
Page load times remain improved. Some reporting and metrics may still show out-of-date data, and a subset of requests to our metrics and reporting APIs may return errors. Campaign and flow sending are not affected. We will share another update as soon as we have more information.
Page load times across the Klaviyo app have improved significantly, though some pages may still load slowly. To support this recovery, we temporarily paused some background processing, so reporting and metrics may show out-of-date data or errors. Campaign and flow sending are not affected. We will share another update as soon as we have more information.
Load times across the Klaviyo app continue to improve. Some reporting and metrics pages may show errors, appear blank, or display out-of-date data. Campaign and flow sending are not affected. We will share another update as soon as we have more information.
We are seeing early signs of improvement in load times across the Klaviyo app. Some pages, including reporting and metrics, may still be slow or show errors. Our team is continuing to investigate. We will share another update as soon as we have more information.
Some customers may be experiencing slow load times across the Klaviyo app. Our team is actively looking into the cause. We will share another update as soon as we have more information.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with