Outage in Knewton Alta

Issue with Alta

Resolved Major

February 10, 2021 - Started about 5 years ago - Lasted about 20 hours
Official incident page

Incident Report

On February 10, 2021 at 15:43 UTC, Knewton received reports of intermittent issues with alta. We're currently looking into the issue. We will provide an update on this page as soon as we have more information. Thanks for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 02/11/2021 12:19PM

On February 11, 2021, the Knewton Technology Team resolved an issue affecting Alta. It began on February 10, 2021 at 15:43 UTC and was resolved as of February 11, 2021 12:00 UTC. We’re sorry for any inconvenience this caused.

MONITORING about 5 years ago - at 02/10/2021 07:48PM

Knewton Alta is now functioning, but some analytics displays may be disabled. We expect to resolve the issue with the analytics displays early in the morning on February 11. Thanks again for your patience.

IDENTIFIED about 5 years ago - at 02/10/2021 05:33PM

We have identified the cause of the issue and service is returning, but users may see intermittent errors and degraded performance as it's restored. Thank you for your patience.

INVESTIGATING about 5 years ago - at 02/10/2021 05:05PM

We are continuing to investigate this on-going issue that is affecting all customers. We will provide an update as soon as we have more information or have resolved the issue. Thanks for your patience!

INVESTIGATING about 5 years ago - at 02/10/2021 03:53PM

Latest Knewton Alta outages

Chat is down - 8 months ago

Issue with Alta Assessments - about 2 years ago

Issue with Alta Login - over 3 years ago

Issue with Alta Assessments - almost 4 years ago

Order system issues - about 4 years ago

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