Outage in Knock

Notification delivery outage

Resolved Major
December 03, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

From 18:38-18:47 ET an issue caused us to fail to send the majority of messages bound for non in-app channels. Message delivery is now fully operational and we are investigating options for delivering the failed messages.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/04/2024 01:13AM

All failed messages have been re-enqueued and processed for delivery.

MONITORING 11 months ago - at 12/04/2024 12:35AM

All failed messages have been re-enqueued for delivery and we're processing through the delivery backlog.

INVESTIGATING 11 months ago - at 12/04/2024 12:00AM

From 18:38-18:47 ET an issue caused us to fail to send the majority of messages bound for non in-app channels. Message delivery is now fully operational and we are investigating options for delivering the failed messages.

Latest Knock outages

Websocket connections disruption - 14 days ago
Elevated API 500 error rate - about 1 month ago
Errors accessing log data in Knock Dashboard - about 1 month ago
Some recipient change stream events failing to publish to customer data warehouse connections - about 2 months ago
Error message being shown on workflow creation - 4 months ago

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