Outage in Knock
Errors accessing log data in Knock Dashboard
Resolved Major
September 29, 2025 - Started 10 days ago
- Lasted about 1 hour
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Outage Details
We’re investigating increased rate of errors writing log data and retrieving in the Dashboard. Workflow execution and notification delivery is unaffected.
Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/29/2025 03:06PM
We have caught up on all delayed log writes accrued. We are continue to monitor our cluster closely.
MONITORING
9 days ago - at 09/29/2025 02:56PM
We are beginning to see recovery. Reads of log data in the Dashboard and V1 API are succeeding again. We are beginning to catch up on the backlog of failed writes that have accrued in our system.
The root cause here is an outage with our log datastore provider, ClickHouse Cloud. Outage details are available on their status page: https://statuspage.incident.io/clickhousecloud/incidents/01K6AZ5P1XPDSX7696YC1SDVKG.
INVESTIGATING
9 days ago - at 09/29/2025 02:40PM
We are seeing a full outage of both reads and writes of log data. This outage is impacting message events, workflow run logs, and message delivery logs.
At this time workflow execution and notification delivery remains unaffected.
We currently believe this to be caused by a vendor outage and we are working with our vendor to resolve.
INVESTIGATING
10 days ago - at 09/29/2025 02:29PM
We’re investigating increased rate of errors writing log data and retrieving in the Dashboard. Workflow execution and notification delivery is unaffected.
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