Outage in Knock
Message event delays
Resolved Minor
March 25, 2026 - Started 11 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Knock experienced delays in creating and processing message events, causing customers to see delayed message events in the Dashboard and delayed outbound webhook events. The service implemented a fix that resolved webhook delivery lag first, followed by Dashboard availability recovery. The incident lasted 1.2 hours with full resolution achieved.
We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events.
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Latest Updates ( sorted recent to last )
IDENTIFIED
11 days ago - at 03/25/2026 04:22PM
Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover.
IDENTIFIED
11 days ago - at 03/25/2026 04:21PM
We've implemented a fix and are seeing message event lag begin to recover.
INVESTIGATING
11 days ago - at 03/25/2026 03:29PM
We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events.
Latest Knock outages
Degraded logging state and delayed API logs - 5 days ago
Issues promoting workflows - 17 days ago
We're seeing some delays in log processing - about 1 month ago
Increased latency in the dashboard - about 2 months ago
Subscription workflows are delayed for some customers - about 2 months ago
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