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Outage in Knock

Slow workflow processing and message delivery

Resolved Minor
May 01, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Knock experienced slow workflow processing and message delivery due to extremely high load on their services, causing delays in notifications and broadcasts. The team worked to redistribute workload and isolate the source of the issue, gradually restoring normal processing across different service areas. The incident was resolved after 3 hours with all workflow and broadcast processing delays cleared.

We're currently investigating an issue related to slow notification processing and message delivery. Some workflows will be delayed

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Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 05/01/2026 12:58PM

We are seeing a recovery in all workflow and broadcast processing delays. We are monitoring closely.

IDENTIFIED 2 days ago - at 05/01/2026 12:05PM

We've taken steps to shuffle around work in our system which has meant that we're processing new work for all customers again. We still have some queued workflow executions that we're working through and expect to be fully caught up in the next 40 minutes.

IDENTIFIED 2 days ago - at 05/01/2026 11:22AM

One of our workflow queues is currently still backlogged, but we're seeing good resolution across other areas of our service and we have effectively cordoned off the source of the issue. We're burning through remaining work and are exploring ways to shed the load further to get back to stability.

INVESTIGATING 2 days ago - at 05/01/2026 10:56AM

We're seeing some recovery on our services but are dealing with delays in some workflow and broadcast processing still. Our logging service is also currently delayed, so may not reflect the latest as we catch up and work through a huge influx of work.

INVESTIGATING 2 days ago - at 05/01/2026 10:33AM

We're seeing an extremely high amount of load on our services which is causing workflow and broadcast delays. We're working to relieve the pressure immediately.

INVESTIGATING 2 days ago - at 05/01/2026 10:19AM

We're currently investigating an issue related to slow notification processing and message delivery. Some workflows will be delayed

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