Outage in Knock

Some recipient change stream events failing to publish to customer data warehouse connections

Resolved Minor
September 16, 2025 - Started 1 day ago - Lasted about 20 hours

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Outage Details

We’re investigating an increase in errors capturing recipient change events for synchronization with customer data warehouse connections. Our current assessment is that this is due to a vendor outage. We are currently capturing these failed change events in our own infrastructure for later replay to customer systems.
Latest Updates ( sorted recent to last )
INVESTIGATING about 22 hours ago - at 09/17/2025 10:33AM

Intermittent errors publishing recipient change events to customer data warehouse connections resolved at 01:15 ET. We are still working with our vendor to identify the source of the partial outage. We are also still working to replay publish of failed change events.

INVESTIGATING 1 day ago - at 09/16/2025 08:45PM

We’re investigating an increase in errors capturing recipient change events for synchronization with customer data warehouse connections. Our current assessment is that this is due to a vendor outage. We are currently capturing these failed change events in our own infrastructure for later replay to customer systems.

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