Outage in Knock

Some recipient change stream events failing to publish to customer data warehouse connections

Resolved Minor
September 16, 2025 - Started 3 months ago - Lasted about 20 hours

Incident Report

We’re investigating an increase in errors capturing recipient change events for synchronization with customer data warehouse connections. Our current assessment is that this is due to a vendor outage. We are currently capturing these failed change events in our own infrastructure for later replay to customer systems.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 months ago - at 09/17/2025 10:33AM

Intermittent errors publishing recipient change events to customer data warehouse connections resolved at 01:15 ET. We are still working with our vendor to identify the source of the partial outage. We are also still working to replay publish of failed change events.

INVESTIGATING 3 months ago - at 09/16/2025 08:45PM

We’re investigating an increase in errors capturing recipient change events for synchronization with customer data warehouse connections. Our current assessment is that this is due to a vendor outage. We are currently capturing these failed change events in our own infrastructure for later replay to customer systems.

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