Outage in KnotAPI
CardSwitcher API Errors With JWE
Resolved MinorIncident Report
We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.
Components affected
KnotAPI Card Switcher API - ProductionNeed to monitor KnotAPI outages?
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 11/16/2025 04:10PM
This incident has been resolved.
MONITORING
14 days ago - at 11/16/2025 04:01PM
The issue has been rectified and was due to a 3rd party vendor outage. Systems are back to normal and we are monitoring actively.
INVESTIGATING
14 days ago - at 11/16/2025 04:01PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 11/16/2025 03:48PM
We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.
Latest KnotAPI outages
Elevated errors from 3rd party - 4 days ago
Elevated error rate on /jwe/key API route - 12 days ago
Google Cloud Platform Outage - 6 months ago
Production CardSwitcher Outage - 7 months ago
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