Outage in KnowBe4
Protect blank purchasing page on store.knowbe4.com
Resolved MajorIncident Report
Summary AI Generated
KnowBe4's Protect license purchasing page on store.knowbe4.com was blank and non-functional, preventing users from completing purchases. The issue affected the KnowBe4.com platform and lasted approximately 21 hours. A fix was implemented and the incident was fully resolved on July 16, 2026.
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Components affected
KnowBe4 .comTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/16/2026 02:04PM
This incident has been resolved.
MONITORING
11 days ago - at 07/16/2026 01:23AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 07/15/2026 04:54PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 07/15/2026 04:51PM
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
INVESTIGATING
12 days ago - at 07/15/2026 04:48PM
We are continuing to investigate this issue.
INVESTIGATING
12 days ago - at 07/15/2026 04:46PM
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Latest KnowBe4 outages
Protect blank purchasing page on store.knowbe4.com - 10 days ago
Defend - Redirect Upon Login - 11 days ago
KSAT Intermittent Login Issues - US - 26 days ago
Defend - Increased Email Latency (US Only) - 27 days ago
PhishML Evaluations Causing PML:BYPASSED Tags to Apply - 27 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
