Outage in KnowBe4
Protect blank purchasing page on store.knowbe4.com
Major
July 17, 2026 - Started 10 days ago
Official incident page
Official incident page
Incident Report
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Components affected
KnowBe4 .comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
7 days ago - at 07/20/2026 06:24PM
We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
MONITORING
10 days ago - at 07/17/2026 06:55PM
We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
INVESTIGATING
10 days ago - at 07/17/2026 01:18PM
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
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