Outage in KnowBe4

Protect blank purchasing page on store.knowbe4.com

Resolved Major

July 17, 2026 - Started about 2 months ago - Lasted about 2 months
Official incident page

Incident Report

Summary AI Generated

KnowBe4's online store (store.knowbe4.com) experienced an extended outage preventing customers from purchasing Protect licenses, lasting approximately 56 days. Multiple fix attempts were implemented and monitored before the issue was fully stabilized. The incident was ultimately resolved on September 11, 2026.

We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

Components affected

KnowBe4 .com

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 09/11/2026 03:04PM

This incident has been resolved.

MONITORING 28 days ago - at 08/17/2026 09:02PM

We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.

MONITORING about 2 months ago - at 07/29/2026 06:40PM

We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.

INVESTIGATING about 2 months ago - at 07/20/2026 06:24PM

We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.

MONITORING about 2 months ago - at 07/17/2026 06:55PM

We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.

INVESTIGATING about 2 months ago - at 07/17/2026 01:18PM

We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

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