Outage in Knowledge Architecture

Synthesis6 Performance Degraded

Resolved Minor
July 18, 2024 - Started 11 months ago
Official incident page

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Outage Details

We are currently experiencing intermittent partially degraded performance on Synthesis 6 while editing. Read operations like browsing and searching should perform normally. We are investigating this issue and will send an update when the issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/19/2024 10:59AM

Performance issues when making edits to Synthesis 6 have been resolved.

Thank you again for your patience and if you continue to experience any unexpected issues please open a ticket by emailing support@knowledge-architecture.com.

MONITORING 11 months ago - at 07/19/2024 02:41AM

All Synthesis 6 issues have been mitigated and performance for all operations should be back to normal.

We will continue monitoring all systems overnight for any other issues and will make a further update if there is any change.

Thank you for your patience and have a lovely night.

INVESTIGATING 11 months ago - at 07/18/2024 11:55PM

We are continuing to investigate this issue. We will update again as we have more information.

INVESTIGATING 11 months ago - at 07/18/2024 11:22PM

We are currently experiencing intermittent partially degraded performance on Synthesis 6 while editing. Read operations like browsing and searching should perform normally.

We are investigating this issue and will send an update when the issue has been resolved.

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