Outage in Knowledge Architecture

Synthesis Media Upload Issues

Resolved Minor

October 28, 2022 - Started over 3 years ago
Official incident page

Incident Report

We are investigating media uploads not completing when adding images or videos to posts. We'll let you know as soon as we have the cause identified.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 10/28/2022 10:24PM

Uploading Media to Synthesis posts functionality has been restored. If you continue to see any issues, please reach out to support@knowledge-architecture.com and we'll take a look. Have a great weekend.

MONITORING over 3 years ago - at 10/28/2022 07:51PM

Hello, we have identified the issue and put a fix in place. You should now be able to upload images as normal. If you are still experiencing any issues please open a ticket at support@knowledge-architecture.com and we'll look right into it. Thank you for your patience as we worked through that error.

INVESTIGATING over 3 years ago - at 10/28/2022 06:52PM

Hi everyone, a quick update that we are still working on this. We hope to have a workaround soon, we'll update as soon as there is more information.

INVESTIGATING over 3 years ago - at 10/28/2022 05:12PM

We are investigating media uploads not completing when adding images or videos to posts. We'll let you know as soon as we have the cause identified.

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