Outage in Kong

Kong Identity is unable to mint tokens in all regions

Resolved Major

March 04, 2026 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Kong Identity experienced a complete failure to mint tokens across all regions, affecting Kong Konnect Cloud services. The team identified the root cause and applied fixes progressively, starting with US and EU auth servers before expanding to other regions. The incident was fully resolved after 53 minutes of downtime.

Kong Identity is unable to mint tokens in all regions. The team has identified the issue and is applying a fix.

Components affected

Kong Konnect Cloud

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 03/04/2026 11:00PM

This incident has been resolved.

MONITORING about 13 hours ago - at 03/04/2026 10:35PM

The fix has been applied to all regions. We are actively monitoring.

IDENTIFIED about 13 hours ago - at 03/04/2026 10:30PM

Fix has been applied for all auth servers in the US and EU. Updating other regions currently.

IDENTIFIED about 13 hours ago - at 03/04/2026 10:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 13 hours ago - at 03/04/2026 10:09PM

Kong Identity is unable to mint tokens in all regions. The team has identified the issue and is applying a fix.

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