Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Kong

Some dataplanes incorrectly showing 'out of sync' in Konnect UI

Resolved Minor
May 08, 2026 - Started about 1 month ago - Lasted less than a minute
Official incident page

Incident Report

Kong proactively deployed an updated license to control planes ahead of an upcoming expiration to avoid any customer disruption. As a side effect of this update, data plane nodes were incorrectly displayed as out-of-sync in the Konnect UI. The data planes themselves continued operating normally with a valid configuration throughout. The team performed a progressive rollout that triggered a full configuration sync, which cleared the inaccurate status. All nodes returned to an in-sync state shortly after. No traffic was impacted at any point. Data planes continued routing requests normally and would receive configuration updates. The only customer-visible symptom was the inaccurate out-of-sync indicator in the UI. The full configuration sync step has been added to the standard runbook for license updates, so future license rotations will not produce this false positive. Engineering is also improving the out-of-sync detection logic to reduce false positives going forward.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/08/2026 08:00PM

Kong proactively deployed an updated license to control planes ahead of an upcoming expiration to avoid any customer disruption. As a side effect of this update, data plane nodes were incorrectly displayed as out-of-sync in the Konnect UI. The data planes themselves continued operating normally with a valid configuration throughout.

The team performed a progressive rollout that triggered a full configuration sync, which cleared the inaccurate status. All nodes returned to an in-sync state shortly after. No traffic was impacted at any point. Data planes continued routing requests normally and would receive configuration updates. The only customer-visible symptom was the inaccurate out-of-sync indicator in the UI.

The full configuration sync step has been added to the standard runbook for license updates, so future license rotations will not produce this false positive. Engineering is also improving the out-of-sync detection logic to reduce false positives going forward.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook