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Outage in Konnected

SmartThings connector and Konnected Cloud outage

Resolved Minor
August 10, 2020 - Started over 5 years ago - Lasted about 15 hours
Official incident page

Incident Report

Beginning at around 8:15 AM US-Eastern time, the Konnected Cloud service stopped getting responses from SmartThings. We suspect that it's related to this incident raised by SmartThings that occurred at the same time: https://status.smartthings.com/incidents/p3b6pn6rt2b5 When the SmartThings connection became unresponsive, our cloud infrastructure on Amazon AWS started scaling up capacity, ultimately overwhelming some services and hitting AWS rate limits. This caused all Konnected Cloud features, including device provisioning, to fail. We began investigating the incident at 11:07 AM and it was resolved at 12:27 PM

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RESOLVED over 5 years ago - at 08/11/2020 03:26AM

Beginning at around 8:15 AM US-Eastern time, the Konnected Cloud service stopped getting responses from SmartThings. We suspect that it's related to this incident raised by SmartThings that occurred at the same time: https://status.smartthings.com/incidents/p3b6pn6rt2b5

When the SmartThings connection became unresponsive, our cloud infrastructure on Amazon AWS started scaling up capacity, ultimately overwhelming some services and hitting AWS rate limits. This caused all Konnected Cloud features, including device provisioning, to fail.

We began investigating the incident at 11:07 AM and it was resolved at 12:27 PM

Latest Konnected outages

Konnected Cloud outage related to AWS DynamoDB outage - over 4 years ago
SmartThings connector elevated errors - over 5 years ago

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