Outage in Kontent

Scheduled Publishing Failure

Resolved Minor
June 15, 2022 - Started over 2 years ago - Lasted about 13 hours
Official incident page

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Outage Details

We have become aware of an issue causing scheduled publishing to fail. The process begins on time but displays the publishing now message indefinitely, never publishing. We are currently investigating.
Components affected
Kontent Web site .ai Kontent Application
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/16/2022 07:10AM

Since 6/15/2022 18:16 (UTC), everything seems to back on track. We are monitoring our services now.

INVESTIGATING over 2 years ago - at 06/15/2022 08:32PM

We have found that the SchedulerTasks webjob couldn't connect to CosmosDBs in US between 12:00 and 18:16 (UTC). Cause is still unknown and our investigation remains ongoing

INVESTIGATING over 2 years ago - at 06/15/2022 07:25PM

The scheduled publishing feature appears to be functioning as expected again. We are still working to investigate its cause and prevent it from happening again.

INVESTIGATING over 2 years ago - at 06/15/2022 05:49PM

We have become aware of an issue causing scheduled publishing to fail. The process begins on time but displays the publishing now message indefinitely, never publishing. We are currently investigating.

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