Outage in Kontent

Delivery API and Preview Delivery API are experiencing partial outage when using excludeElements parameter

Resolved Major

April 15, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a partial outage affecting the Delivery API and Preview Delivery API. The issue impacts only a subset of content items, which may result in inconsistent behavior for some requests. This is our top priority, and our development team is actively investigating and working on a resolution. If you have any questions or need assistance, please contact our support team via chat.

Components affected

Kontent Content Delivery API Kontent Content Delivery API Kontent Content Delivery API

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 04/15/2026 03:27PM

We can now confirm that this issue has been resolved. All components are operational and functioning properly.

MONITORING 17 days ago - at 04/15/2026 01:46PM

A fix has been implemented and deployed. We are monitoring the results.

IDENTIFIED 17 days ago - at 04/15/2026 12:23PM

Update: The issue occurs only for requests that include the excludeElements parameter. Requests that do not use this parameter should function normally. Our developers are working on a fix to mitigate the issue, which is expected to be released soon.

Our development team has identified the root cause of the partial outage and is currently working on a fix.

Content items that were modified after approximately 9:25 AM (CET) today may be affected.

This issue remains our top priority. If you have any questions or need assistance, please contact our support team via chat.

INVESTIGATING 17 days ago - at 04/15/2026 12:16PM

We are currently experiencing a partial outage affecting the Delivery API and Preview Delivery API. The issue impacts only a subset of content items, which may result in inconsistent behavior for some requests.

This is our top priority, and our development team is actively investigating and working on a resolution. If you have any questions or need assistance, please contact our support team via chat.

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Problems With Fastly API Could Cause Stale Content to Be Served to Customers in Some Regions. - 3 months ago

Support Chat (Intercom) Outage - 4 months ago

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