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Outage in Kore.ai

Investigating issues with Agent Platform on the JP Instance.

Resolved Major
June 04, 2026 - Started 3 days ago - Lasted about 13 hours
Official incident page

Incident Report

Dear Users, We are aware of an issue impacting the Agent Platform JP instance and are actively investigating it. Our teams are working to mitigate the issue, and we will share further updates as they become available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/05/2026 02:03PM

This incident has been resolved.

MONITORING 3 days ago - at 06/05/2026 10:32AM

The fix has been deployed, and the team is actively monitoring the platform to ensure service stability.

IDENTIFIED 3 days ago - at 06/05/2026 09:42AM

Mitigation efforts are currently in progress with the service provider. We will share further updates as soon as additional information becomes available.

IDENTIFIED 3 days ago - at 06/05/2026 07:57AM

The implementation of the proposed fix is currently underway. The service provider is actively working on mitigation efforts to address the issue.

We will continue to share updates as progress is made and additional information becomes available.

IDENTIFIED 3 days ago - at 06/05/2026 06:20AM

The implementation of the proposed fix is currently in progress. We will provide further updates as work advances and additional details become available.

IDENTIFIED 3 days ago - at 06/05/2026 04:35AM

The issue has been identified and the teams are working on implementing a fix.

INVESTIGATING 3 days ago - at 06/05/2026 04:01AM

Our teams are continuing to investigate the issue and work toward a resolution. We will share further updates as more information becomes available and progress is made.

INVESTIGATING 3 days ago - at 06/05/2026 03:19AM

Our teams are actively analyzing the issue and implementing corrective measures. We will continue to provide updates as the investigation progresses and additional details become available.

INVESTIGATING 3 days ago - at 06/05/2026 02:36AM

Our teams continue to investigate the issue and work toward a resolution. We are assessing the underlying cause and will share additional updates as soon as more information becomes available.

INVESTIGATING 3 days ago - at 06/05/2026 02:13AM

Investigation is ongoing. Our teams are actively working to identify the root cause and restore full service functionality.
We will provide further updates as progress is made.

INVESTIGATING 3 days ago - at 06/05/2026 01:53AM

Dear Users,

We are aware of an issue impacting the Agent Platform JP instance and are actively investigating it. Our teams are working to mitigate the issue, and we will share further updates as they become available.

Thank you for your patience.

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