Outage in Kore.ai
Kore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Region
Resolved MajorIncident Report
Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform.
We will keep you updated once the cause is identified.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/05/2026 07:07PM
This incident has been resolved.
MONITORING
3 days ago - at 06/05/2026 06:48PM
We are monitoring the results.
IDENTIFIED
3 days ago - at 06/05/2026 06:34PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 06/05/2026 05:38PM
Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform.
We will keep you updated once the cause is identified.
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