Outage in KORE

KORE - Update Season Records

Resolved Minor

April 02, 2026 - Started 15 days ago - Lasted 11 days

Incident Report

We are investigating an issue preventing clients using the Classic UI from updating season records within the Configuration Records.

Our development team is actively investigating the issue. We’ll provide an update as soon as more information becomes available.

Components affected

KORE Partnership Intelligence: Sponsorship KORE Partnership Intelligence: Suites & Premium KORE Fan Intelligence: Ticketing & Engagement

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Latest Updates ( sorted recent to last )

15 days ago - at 04/02/2026 03:26PM

15 days ago - at 04/02/2026 06:11PM

We’ve identified the root cause of the issue preventing clients using the Classic UI from updating season records within Configuration Records.

Our development team is actively working on a fix. We’ll share another update as soon as more information becomes available.

14 days ago - at 04/03/2026 03:09PM

Thank you for your patience. Our team is making progress on a fix and is continuing to work toward deployment. We’ll provide another update once we have a confirmed deployment timeline.

9 days ago - at 04/07/2026 11:09PM

Thank you for your patience. Our team has made progress on a fix and is targeting a release to production on the evening of Thursday, April 9. We’ll provide another update once deployment is complete.

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