Outage in Kraken

Emails not arriving for some clients.

Resolved Minor
September 16, 2022 - Started almost 3 years ago - Lasted 12 minutes
Official incident page

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Outage Details

We are investigating reports from some clients not receiving emails, including username request or new device login approvals. We are working to resolve the issue and will update as soon as we have more information.
Components affected
Kraken Website
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/16/2022 09:38AM

A fix has been implemented and we are monitoring the results.

Emails are currently going out, however there is a backlog of email requests which are currently being processed. We will update once this backlog is cleared.

INVESTIGATING almost 3 years ago - at 09/16/2022 09:27AM

We are investigating reports from some clients not receiving emails, including username request or new device login approvals. We are working to resolve the issue and will update as soon as we have more information.

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