Outage in Kraken
Instant Messaging delays
Resolved MinorIncident Report
We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information.
If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/02/2024 09:52AM
This incident has been resolved.
MONITORING
over 1 year ago - at 10/01/2024 01:07PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 1 year ago - at 10/01/2024 12:21PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 1 year ago - at 10/01/2024 11:12AM
We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information.
If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.
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