Outage in Kraken

Instant Messaging delays

Resolved Minor

October 01, 2024 - Started over 1 year ago - Lasted about 23 hours
Official incident page

Incident Report

We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information. If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.

Components affected

Kraken Support

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/02/2024 09:52AM

This incident has been resolved.

MONITORING over 1 year ago - at 10/01/2024 01:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/01/2024 12:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 10/01/2024 11:12AM

We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information.

If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.

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