Outage in Kraken
Instant Messaging delays
Resolved Minor
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Outage Details
Components affected
Kraken SupportLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information.
If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.
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