Outage in Kraken

Incorrect Withhold Amounts for Trailing Stop Orders on Pro Web

Resolved Minor
December 06, 2024 - Started 16 days ago - Lasted 6 days
Official incident page

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Outage Details

We are aware of an issue affecting the calculation of withheld amounts for trailing stop and trailing stop-limit orders on certain trading pairs with very low price points (e.g., KIN/USD, BTT/USD). The issue is isolated to the Pro Web interface and can lead to a visually withheld amount that exceeds the available balance resulting in a negative value that can interfere with further order creation via this platform. The withheld amount is directly associated with the trailing order in question and would disappear as soon as the order is canceled or executed. We recommend using Pro Mobile or API to place additional orders if you experience this issue.
Components affected
Kraken Website
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 06:06AM

This incident has been resolved.

IDENTIFIED 16 days ago - at 12/06/2024 05:30PM

We are aware of an issue affecting the calculation of withheld amounts for trailing stop and trailing stop-limit orders on certain trading pairs with very low price points (e.g., KIN/USD, BTT/USD).

The issue is isolated to the Pro Web interface and can lead to a visually withheld amount that exceeds the available balance resulting in a negative value that can interfere with further order creation via this platform.

The withheld amount is directly associated with the trailing order in question and would disappear as soon as the order is canceled or executed.

We recommend using Pro Mobile or API to place additional orders if you experience this issue.

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