Outage in Kraken

Trading and funding Issues - Web & Mobile

Resolved Major
February 04, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports from clients having difficulty with trading and funding on the site as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Components affected
Kraken Japanese Yen (JPY) - Domestic Kraken Swiss Franc (CHF) - International Kraken Pound Sterling (GBP) - International Kraken Canadian Dollar (CAD) - International Kraken Pound Sterling (GBP) - Domestic Kraken US Dollar (USD) - International Kraken Canadian Dollar (CAD) - Domestic Kraken Australian Dollar (AUD) - Domestic Kraken Swiss Franc (CHF) - Domestic Kraken Euro (EUR) - Wire Transfer Deposits Kraken US Dollar (USD) - Domestic Kraken Euro (EUR) - SEPA
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/04/2025 07:28AM

This incident has been resolved.

MONITORING about 2 months ago - at 02/04/2025 07:25AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 02/04/2025 07:23AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/04/2025 07:05AM

We are actively working on a resolution, some clients may still experience delays. We will keep you updated as we address the issue.

IDENTIFIED about 2 months ago - at 02/04/2025 06:24AM

We are aware that recently placed trades and orders may not be visibly reflected in the platform. Our team is actively working on a resolution and will provide further updates as progress is made. We appreciate your patience and will share more information as soon as possible.

IDENTIFIED about 2 months ago - at 02/04/2025 06:11AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 02/04/2025 06:00AM

We are investigating reports from clients having difficulty with trading and funding on the site as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.

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