Outage in Kraken

Email Delivery Issues

Resolved Minor
June 21, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications. Our teams are working to resolve the issue and we’ll provide an update as soon as more information becomes available.
Components affected
Kraken Support

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/21/2025 06:16AM

This incident has been resolved.

MONITORING 4 months ago - at 06/21/2025 04:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 06/21/2025 12:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 06/21/2025 12:20AM

We are currently investigating reports of degraded performance affecting email delivery.

Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.

Our teams are working to resolve the issue and we’ll provide an update as soon as more information becomes available.

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