Outage in Kraken

Transaction Flow Problems affecting EU Clients

Minor
July 18, 2025 - Started about 4 hours ago
Official incident page

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Outage Details

We’re currently investigating an issue where EU clients might be unable to complete their transactions. Affected users may encounter errors when clicking links in email notifications or when trying to proceed through the normal flow on Kraken platforms. Our teams are actively working to identify and resolve the issue. We’ll provide an update here as soon as more information is available.
Components affected
Kraken Website
Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 07/18/2025 12:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 hours ago - at 07/18/2025 10:55AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 hours ago - at 07/18/2025 10:18AM

We’re currently investigating an issue where EU clients might be unable to complete their transactions.
Affected users may encounter errors when clicking links in email notifications or when trying to proceed through the normal flow on Kraken platforms.

Our teams are actively working to identify and resolve the issue. We’ll provide an update here as soon as more information is available.

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