Outage in Kraken
Degraded Chatbot Functionality
Resolved Minor
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Outage Details
We are currently investigating degraded performance affecting the chatbot experience. The chatbot may be unable to respond properly to user queries.
Users needing urgent assistance can ask the chatbot to be transferred to an agent, or submit a web form ticket as an alternative to live chat while we work to restore full functionality.
Components affected
Kraken SupportLatest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 07/25/2025 02:48PM
This incident has been resolved.
INVESTIGATING
about 17 hours ago - at 07/25/2025 01:23PM
We are currently investigating degraded performance affecting the chatbot experience. The chatbot may be unable to respond properly to user queries.
Users needing urgent assistance can ask the chatbot to be transferred to an agent, or submit a web form ticket as an alternative to live chat while we work to restore full functionality.
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