Outage in Kraken

Degraded Chatbot Functionality

Resolved Minor
July 25, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating degraded performance affecting the chatbot experience. The chatbot may be unable to respond properly to user queries. Users needing urgent assistance can ask the chatbot to be transferred to an agent, or submit a web form ticket as an alternative to live chat while we work to restore full functionality.
Components affected
Kraken Support

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/25/2025 02:48PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 07/25/2025 01:23PM

We are currently investigating degraded performance affecting the chatbot experience. The chatbot may be unable to respond properly to user queries.

Users needing urgent assistance can ask the chatbot to be transferred to an agent, or submit a web form ticket as an alternative to live chat while we work to restore full functionality.

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