Delays Crediting Crypto from Card Purchases

This incident has been resolved.

If you were impacted, your deposit should now be credited to your Kraken account. In cases where funds were not successfully processed, the payment will be automatically returned to your card issuer.

No client action is required. If you have any questions or believe your funds are still missing, please reach out to our support team.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating reports of successful card payments where the purchased crypto has not been credited to client accounts. Our engineering teams are actively working to identify the root cause. We will provide updates here as soon as more information becomes available.