Outage in Kraken

Onboarding Issue Affecting Futures Wallet Transfers for New US Futures Clients

Resolved Minor

August 01, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

We are investigating an onboarding issue affecting some newly onboarded US Futures clients, which may prevent them from seeing transfers to their Futures wallet. As a precaution, the US Futures onboarding flow has been temporarily disabled while we work on a fix. Our team is working to resolve the issue and will provide updates as available.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/03/2025 12:18AM

This incident has been resolved.

IDENTIFIED 9 months ago - at 08/01/2025 01:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 08/01/2025 11:30AM

We are continuing to investigate this issue. We will provide updates as available.

INVESTIGATING 9 months ago - at 08/01/2025 09:06AM

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