Outage in Kraken

Onboarding Issue Affecting Futures Wallet Transfers for New US Futures Clients

Minor
August 01, 2025 - Started about 19 hours ago
Official incident page

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Outage Details

We are investigating an onboarding issue affecting some newly onboarded US Futures clients, which may prevent them from seeing transfers to their Futures wallet. As a precaution, the US Futures onboarding flow has been temporarily disabled while we work on a fix. Our team is working to resolve the issue and will provide updates as available.
Latest Updates ( sorted recent to last )
IDENTIFIED about 14 hours ago - at 08/01/2025 01:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 16 hours ago - at 08/01/2025 11:30AM

We are continuing to investigate this issue. We will provide updates as available.

INVESTIGATING about 19 hours ago - at 08/01/2025 09:06AM

We are investigating an onboarding issue affecting some newly onboarded US Futures clients, which may prevent them from seeing transfers to their Futures wallet. As a precaution, the US Futures onboarding flow has been temporarily disabled while we work on a fix. Our team is working to resolve the issue and will provide updates as available.

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