Outage in Kraken
Futures sub-accounts can’t view balances/positions on Kraken Pro Website
Resolved MinorIncident Report
We are currently investigating an issue where some users on Futures sub-accounts can’t view derivative balances/positions on Kraken Pro Website. Affected users may only see Spot balances when using sub-accounts on Kraken Pro, and asset transfers from the Pro UI may be unavailable. API access is unaffected.
We are working to resolve the issue and will update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/29/2025 02:12PM
This incident has been resolved.
MONITORING
8 months ago - at 08/29/2025 12:15PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/29/2025 11:21AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 months ago - at 08/29/2025 09:06AM
We are currently investigating an issue where some users on Futures sub-accounts can’t view derivative balances/positions on Kraken Pro Website. Affected users may only see Spot balances when using sub-accounts on Kraken Pro, and asset transfers from the Pro UI may be unavailable. API access is unaffected.
We are working to resolve the issue and will update as soon as we have more information.
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