Outage in Kraken

Futures sub-accounts can’t view balances/positions on Kraken Pro Website

Resolved Minor
August 29, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue where some users on Futures sub-accounts can’t view derivative balances/positions on Kraken Pro Website. Affected users may only see Spot balances when using sub-accounts on Kraken Pro, and asset transfers from the Pro UI may be unavailable. API access is unaffected. We are working to resolve the issue and will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/29/2025 02:12PM

This incident has been resolved.

MONITORING 2 days ago - at 08/29/2025 12:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 08/29/2025 11:21AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 08/29/2025 09:06AM

We are currently investigating an issue where some users on Futures sub-accounts can’t view derivative balances/positions on Kraken Pro Website. Affected users may only see Spot balances when using sub-accounts on Kraken Pro, and asset transfers from the Pro UI may be unavailable. API access is unaffected.

We are working to resolve the issue and will update as soon as we have more information.

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