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Outage in Kraken

Custody – Vault creation errors

Resolved Minor
September 05, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue causing errors when creating new custody vaults. Some clients may experience failures when attempting to create a vault. Our teams are working to identify the cause and restore normal operation.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/05/2025 04:08PM

This incident has been resolved.

IDENTIFIED 8 months ago - at 09/05/2025 03:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 09/05/2025 03:33PM

We are investigating an issue causing errors when creating new custody vaults. Some clients may experience failures when attempting to create a vault. Our teams are working to identify the cause and restore normal operation.

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