Outage in Kraken

Futures Account Signups - Delayed Access

Minor
November 25, 2025 - Started about 2 hours ago
Official incident page

Incident Report

We’ve identified the issue causing delays in new Futures account signups. Users who created a Futures account after November 23rd at 18:25 UTC may not yet see their account fully accessible. Signups are not lost, but account activation is currently delayed. We’ve also identified that API keys created after November 23rd at 18:25 UTC may fail with authentication errors. This is caused by the same activation delay, and these keys will begin functioning normally once the issue is resolved. We are working diligently to resolve the issue and will keep you updated.

Need to monitor Kraken outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 11/25/2025 12:15PM

We’ve identified the issue causing delays in new Futures account signups. Users who created a Futures account after November 23rd at 18:25 UTC may not yet see their account fully accessible. Signups are not lost, but account activation is currently delayed.

We’ve also identified that API keys created after November 23rd at 18:25 UTC may fail with authentication errors. This is caused by the same activation delay, and these keys will begin functioning normally once the issue is resolved.

We are working diligently to resolve the issue and will keep you updated.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook