Outage in Kraken

Issue Selecting Country Code During Account Creation on Kraken Website

Resolved Minor

November 26, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We’ve identified an issue where some users on the Kraken website may not be able to select or change the country code when entering their phone number during account creation. As a workaround, users can complete the process using the Kraken mobile apps, which are not affected by this problem. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/26/2025 06:16PM

This incident has been resolved.

MONITORING 4 months ago - at 11/26/2025 05:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/26/2025 02:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 11/26/2025 01:02PM

We’ve identified an issue where some users on the Kraken website may not be able to select or change the country code when entering their phone number during account creation.

As a workaround, users can complete the process using the Kraken mobile apps, which are not affected by this problem.

We will provide updates as more information becomes available.

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