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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue causing delays for users who are creating a new Kraken account.
After submitting information or documents, some users may notice that their account verification status does not update. No action is needed at this time - once the issue is resolved, affected account applications will continue processing automatically.
Further updates will be provided as soon as more information becomes available.
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