Outage in Kraken

New Account Verification Delays

Minor
December 08, 2025 - Started about 4 hours ago
Official incident page

Incident Report

We are currently investigating an issue causing delays for users who are creating a new Kraken account. After submitting information or documents, some users may notice that their account verification status does not update. No action is needed at this time - once the issue is resolved, affected account applications will continue processing automatically. Further updates will be provided as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 12/08/2025 10:02AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 hours ago - at 12/08/2025 09:54AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 hours ago - at 12/08/2025 08:56AM

We are currently investigating an issue causing delays for users who are creating a new Kraken account.

After submitting information or documents, some users may notice that their account verification status does not update. No action is needed at this time - once the issue is resolved, affected account applications will continue processing automatically.

Further updates will be provided as soon as more information becomes available.

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