Outage in Kraken

Incorrect Portfolio Balance on Kraken Mobile App

Resolved Minor

December 18, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where some clients may see an incorrect total crypto balance displayed in their portfolio on the Kraken Mobile App. This issue may cause stablecoin balances to be included in the total crypto balance calculation. Individual asset balances appear correct. Clients are encouraged to use Kraken Web while we work to resolve the issue. Deposits, and withdrawals are not impacted at this time. We are working to identify the cause and will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/18/2025 07:01PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 12/18/2025 05:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 12/18/2025 05:37PM

We are investigating an issue where some clients may see an incorrect total crypto balance displayed in their portfolio on the Kraken Mobile App.

This issue may cause stablecoin balances to be included in the total crypto balance calculation. Individual asset balances appear correct. Clients are encouraged to use Kraken Web while we work to resolve the issue.

Deposits, and withdrawals are not impacted at this time.

We are working to identify the cause and will provide updates as more information becomes available.

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