Outage in Kraken

Customers Bank Transactions Delays

Resolved Minor
December 23, 2025 - Started about 18 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with withdrawal & deposit delays through Customers Bank. We will provide updates as soon as possible.
Components affected
Kraken US Dollar (USD) - Domestic Kraken US Dollar (USD) - International

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 12/23/2025 12:04PM

This incident has been resolved.

MONITORING about 16 hours ago - at 12/23/2025 11:38AM

We are continuing to monitor for any further issues.

MONITORING about 16 hours ago - at 12/23/2025 11:27AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 18 hours ago - at 12/23/2025 09:41AM

We are currently investigating an issue with withdrawal & deposit delays through Customers Bank. We will provide updates as soon as possible.

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