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Outage in Kraken

Customers Bank Transactions Delays

Resolved Minor
January 15, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with withdrawal & deposit delays through Customers Bank. We will provide updates as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/15/2026 11:46PM

This incident has been resolved.

MONITORING 2 days ago - at 01/15/2026 10:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 01/15/2026 10:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 01/15/2026 10:32PM

We are currently investigating an issue with withdrawal & deposit delays through Customers Bank. We will provide updates as soon as possible.

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