Outage in Kraken

Intermittent Delays on PTL and Earn Services

Resolved Minor

January 21, 2026 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue causing intermittent delays for some users when using PTL-related services and Earn. Impacted users may experience slower response times or occasional timeouts while performing actions related to these services. Our engineering teams are actively investigating the issue and working to reduce impact. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 01/21/2026 01:48PM

This incident has been resolved.

IDENTIFIED about 15 hours ago - at 01/21/2026 12:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 15 hours ago - at 01/21/2026 12:27PM

We are investigating an issue causing intermittent delays for some users when using PTL-related services and Earn.
Impacted users may experience slower response times or occasional timeouts while performing actions related to these services. Our engineering teams are actively investigating the issue and working to reduce impact.
We will provide updates as more information becomes available.

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