Outage in Kudos
Message Refinement AI
Resolved MinorIncident Report
We are currently investigating an issue related to our message refinement AI not returning a response.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 06/06/2025 09:15PM
This incident has been resolved.
MONITORING
6 months ago - at 06/06/2025 05:30PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 06/06/2025 05:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 months ago - at 06/06/2025 01:05PM
We are still experiencing timeout/errors from the downstream provider. Message refinement feature remains unavailable.
IDENTIFIED
6 months ago - at 06/06/2025 04:19AM
Downstream provider errors are still present. Message refinement feature remains unavailable.
IDENTIFIED
6 months ago - at 06/05/2025 11:00PM
We've identified to be an issue with a downstream provider, we will provide updates as they become available.
INVESTIGATING
6 months ago - at 06/05/2025 10:17PM
We are currently investigating an issue related to our message refinement AI not returning a response.
Latest Kudos outages
Tango Integration Redemptions - 4 months ago
Client-api integration - about 1 year ago
Kudos - Service Degradation - over 1 year ago
Data Delay on Kudos Dashboards - over 1 year ago
Kudos Dashboards - about 2 years ago
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