Outage in Kushki

Intermitencia Transfer Processor ACH(PSE) (CO) - Banco Nequi

Resolved Minor
September 11, 2024 - Started 7 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Se evidencia ingreso de transacciones declinadas por mensaje de error FAILED, se procede a realizar el escalamiento con el procesador. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki ACH (CO)
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/11/2024 11:21AM

Se observa un aumento de rechazos por el causal FAILED en cortos periodos de tiempo entre las 03:00am a 04:18am, posterior a ello se ha mantenido en monitoreo y se observa un comportamiento trx estable acorde al histórico, por parte del procesador no se ha recibido respuesta. Damos por cerrado el incidente.

INVESTIGATING 7 days ago - at 09/11/2024 08:56AM

Se evidencia ingreso de transacciones declinadas por mensaje de error FAILED, se procede a realizar el escalamiento con el procesador. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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