Outage in Kushki

Intermitencia Transfer Processor ACH(PSE) (CO) - Banco Popular

Resolved Minor
April 27, 2025 - Started about 12 hours ago - Lasted 35 minutes
Official incident page

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Outage Details

Se observa incremento de rechazos para la entidad Banco Popular por el causal “NOT_AUTHORIZED”. Se escala el caso con el procesador para validar mayor detalle. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki ACH (CO)
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 04/27/2025 03:20PM

Se ha mantenido en monitoreo y se confirma estabilidad en la TA para Banco Popular desde aproximadamente las 10:00 am (GMT-5). Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso, sin embargo se mantendrá en monitoreo y cualquier novedad estaremos informando.

INVESTIGATING about 12 hours ago - at 04/27/2025 02:45PM

Se observa incremento de rechazos para la entidad Banco Popular por el causal “NOT_AUTHORIZED”. Se escala el caso con el procesador para validar mayor detalle.

Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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