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Outage in Kushki

P4 - Intermitencia Transfer Processor ACH(PSE) (CO) - Banco Nequi

Resolved Minor
July 02, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Se evidencia un alto porcentaje de ingreso de transacciones declinadas con la entidad financiera por mensaje de error FAILED, se procede a realizar el escalamiento con el procesador. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki ACH (CO)

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RESOLVED 10 months ago - at 07/03/2025 03:10AM

Se evidencia estabilidad con la entidad financiera, se da por finalizado el incidente. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

INVESTIGATING 10 months ago - at 07/02/2025 11:59PM

Se evidencia un alto porcentaje de ingreso de transacciones declinadas con la entidad financiera por mensaje de error FAILED, se procede a realizar el escalamiento con el procesador. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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