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Outage in Kushki

Intermitencia Transfer Processor ACH(PSE) (CO) - Banco Nequi

Resolved Minor
July 18, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Se evidenciando un aumento de rechazos inusual por mensaje de error NOT_AUTHORIZED, se procede a escalar a procesador para conocer más detalles Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki ACH (CO)

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RESOLVED 10 months ago - at 07/18/2025 04:22PM

Se observa estabilidad en la TA con la entidad financiera desde las 11:00 am GMT-5, No se tiene respuesta del procesador sin embargo nuestro monitores permanecen estables por lo que damos por cerrado el incidente.

INVESTIGATING 10 months ago - at 07/18/2025 03:39PM

Se evidenciando un aumento de rechazos inusual por mensaje de error NOT_AUTHORIZED, se procede a escalar a procesador para conocer más detalles
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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