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Outage in Kushki

Intermitencia Transfer Processor ETPay (CL) - Banco Scotiabank

Resolved Minor
August 07, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

Se evidencia un incremento de rechazos para la entidad Banco Scotiabank por el causal “Tiempo de sesion expirado.”. Se procede a escalar con el procesador para validar mayor detalle de la intermitencia.
Components affected
Kushki ETPay (CH)

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RESOLVED 9 months ago - at 08/08/2025 12:44AM

Se observa un comportamiento transaccional normal con ETPay (CL) para la entidad financiera. Damos por cerrado el incidente.

INVESTIGATING 9 months ago - at 08/07/2025 09:00PM

Se evidencia un incremento de rechazos para la entidad Banco Scotiabank por el causal “Tiempo de sesion expirado.”. Se procede a escalar con el procesador para validar mayor detalle de la intermitencia.

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