Outage in Kushki

Intermitencia Card Processor Credimatic/Datafast (EC) - Banco Pichincha

Resolved Minor
August 16, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Se valida un incremento de rechazos por “Negada (no honrar)” y “Referir a emisor de tarjeta, llamar al emisor” para el emisor Banco Pichincha (EC). Se ha reportado el caso al procesador para sus respectivas validaciones, se mantiene al pendiente de respuesta. Nos mantenemos en monitoreo
Components affected
Kushki Credimatic (EC) Kushki Datafast (EC)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/16/2025 07:05AM

Se observa estabilidad acorde al histórico en la TA para Banco Pichincha C.A (Bin 438108) desde la 01:00 am, De parte del procesador indica que se consultó con Emisor el cual informó que presentó intermitencias con Banred, al momento el incidente está resuelto, de nuestro lado se da por cerrado el incidente.

INVESTIGATING about 2 months ago - at 08/16/2025 05:37AM

Se valida un incremento de rechazos por “Negada (no honrar)” y “Referir a emisor de tarjeta, llamar al emisor” para el emisor Banco Pichincha (EC). Se ha reportado el caso al procesador para sus respectivas validaciones, se mantiene al pendiente de respuesta.
Nos mantenemos en monitoreo

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