Outage in Kushki

Intermitencia Card Processor Datafast (EC)

Resolved Minor
August 20, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Se observa rechazos de trxs por “Procesador Inalcanzable” para Datafast (EC). Estamos gestionando comunicación con el procesador para validar mayor detalle. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki Datafast (EC)
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 08/20/2025 09:13AM

Se mantuvo en monitoreo y se valida que no se presentan mas rechazos por procesador inalcanzable para el procesador Datafast. Se valida que la TA se ajusta a los históricos en la madrugada y al momento nuestros monitores permanecen estables por lo que damos por cerrado el incidente.

IDENTIFIED about 20 hours ago - at 08/20/2025 07:39AM

El procesador nos informa "Banco Guayaquil se encuentra en una ventana de trabajo hasta las 03:30 am
"

INVESTIGATING about 20 hours ago - at 08/20/2025 07:36AM

Se observa rechazos de trxs por “Procesador Inalcanzable” para Datafast (EC). Estamos gestionando comunicación con el procesador para validar mayor detalle.

Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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