Outage in Kushki
Intermitencia Card Processor Kushki ACQ - BANCOPPEL
Resolved MinorIncident Report
Se observa aumento de rechazos a nivel transaccional para Kushki Acquirer con respuesta “Response received too late” asociados al banco emisor Bancoppel, se procedió con escalamiento a prosa.
Se mantiene en monitoreo y cualquier novedad será informada de manera oportuna.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/31/2025 12:22AM
Se evidencia estabilidad desde las 18:50 pm GMT-5 con ingreso de transacciones aprobadas, de parte de prosa confirman estabilidad por lo que damos por cerrado el incidente.
IDENTIFIED
8 months ago - at 08/30/2025 11:43PM
Se continúa observa aumento de rechazos a nivel transaccional para Kushki Acquirer con respuesta “Response received too late”, De parte de prosa informan que el Banco Emisor Bancoppel está presentando una intermitencia en sus servicios y de su parte se generó el reporte correspondiente
INVESTIGATING
8 months ago - at 08/30/2025 11:25PM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 08/30/2025 11:20PM
Se observa aumento de rechazos a nivel transaccional para Kushki Acquirer con respuesta “Response received too late” asociados al banco emisor Bancoppel, se procedió con escalamiento a prosa.
Se mantiene en monitoreo y cualquier novedad será informada de manera oportuna.
Latest Kushki outages
Intermitencia Transfer Processor ACH/PSE (CO) - BANCOOMEVA - about 2 hours ago
Intermitencia Transfer Processor ACH/PSE (CO) - Nequi - about 9 hours ago
Intermitencia Card Processor Kushki ACQ (MX) - about 17 hours ago
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