Outage in Kushki

Intermitencia Card Processor Kushki ACQ - BANCOPPEL

Resolved Minor
August 31, 2025 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Se observa aumento de rechazos a nivel transaccional para Kushki Acquirer con respuesta “Response received too late” asociados al banco emisor Bancoppel, se procedió con escalamiento a prosa. Se mantiene en monitoreo y cualquier novedad será informada de manera oportuna.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 08/31/2025 12:22AM

Se evidencia estabilidad desde las 18:50 pm GMT-5 con ingreso de transacciones aprobadas, de parte de prosa confirman estabilidad por lo que damos por cerrado el incidente.

IDENTIFIED about 16 hours ago - at 08/30/2025 11:43PM

Se continúa observa aumento de rechazos a nivel transaccional para Kushki Acquirer con respuesta “Response received too late”, De parte de prosa informan que el Banco Emisor Bancoppel está presentando una intermitencia en sus servicios y de su parte se generó el reporte correspondiente

INVESTIGATING about 16 hours ago - at 08/30/2025 11:25PM

We are continuing to investigate this issue.

INVESTIGATING about 16 hours ago - at 08/30/2025 11:20PM

Se observa aumento de rechazos a nivel transaccional para Kushki Acquirer con respuesta “Response received too late” asociados al banco emisor Bancoppel, se procedió con escalamiento a prosa.
Se mantiene en monitoreo y cualquier novedad será informada de manera oportuna.

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