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Outage in Kushki

Intermitencia Card Processor Credibanco(CO)

Resolved Minor
September 23, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Se observa un aumento de rechazos de transacciones por “Procesador inalcanzable”. Se procedió a escalar la novedad al procesador. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki Credibanco (COL)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/23/2025 09:23AM

El procesador no ha realizado ningún avance con respecto a la incidencia, al momento el flujo se encuentra estable acorde al histórico. Las transacciones por procesador inalcanzable no se han vuelto a generar, por lo que damos por cerrado el incidente.

INVESTIGATING 7 months ago - at 09/23/2025 06:56AM

Se observa un aumento de rechazos de transacciones por “Procesador inalcanzable”. Se procedió a escalar la novedad al procesador.
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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